You'd be surprised how much difference a new hairstyle can make. You turn that ponytail into a bun and suddenly you've got a whole new edge to your look.

[ He's playing sure, but he's also...kind of serious? Now that he thinks about it. In another universe Mercy could've totally been a terrifying Ice Queen of the boardroom.

...That's actually appealing in a lot of ways he doesn't want to think about. ]